Privacy Policy

Information on Privacy Policy

We appreciate your interest in our Internet presence and our company. In principle, you can visit our website without telling us who you are. The protection of your data is a matter for us, but is nevertheless of great concern. At this point we would like to inform you about what information you disclose when you visit our website and how it is used and for what purposes.

1. Name and contact details of the person responsible for the data processing

This privacy information applies to the data processed by:

Customy GmbH & Co. KG
Rothenburg 14-16
48143 Münster
Phone 02 51/4 84 88-0
email info@customy.de

Münster, HRA 8851
Tax number on request
Sales tax ID no. DE233888184

Pers. liable partner a.a.m. all about marketing GmbH
Münster, HRB 12734

2. Data protection representative

If you have any questions about our data processing, please contact our external data protection officer, Mr. Dirk-Michael Mülot, by e-mail or letter. You will find the necessary contact data in the imprint.

3. Children

This online offer is not intended for children under 16 years of age. If we are contacted via this site, the minor must ensure that he/she is at least 16 years of age. If this is not the case, parental consent is required for contacting us and for the associated data processing via this site.

We would like to point out that this site contains content from third parties (Google Maps), through which these third parties collect and process data when this site is accessed. In this respect, we refer to section 5 of this notice and the information on data protection of these third party providers stored there, including revocation and setting options.

4. Processing of personal data / Legal basis / Storage period

No personal data (for example, names, addresses, telephone numbers or e-mail addresses) is collected via the web pages of www.customy.de (with the exception of your IP address), unless you provide us with such data voluntarily. In detail, your data is processed as follows when you visit our site:  

a) Provision of the website and creation of server log files

The hosting provider of the pages automatically collects and stores information in so-called server log files, which your browser automatically transmits.

The following data is collected:

-IP address of the requesting computer
-Date and time of access
-Name and URL of the retrieved data
-Transferred data volume
-Message whether the retrieval was successful

This data will not be merged with other data sources.

The storage in log files is done to ensure the functionality of the website. In addition, the data serves us to optimize the website and to ensure the security of our information technology systems. These purposes also include our legitimate interest in data processing in accordance with Art. 6 para. 1 lit. f DSGVO. The data is not evaluated for marketing purposes.

The data will be deleted as soon as they are no longer necessary for the purpose of their collection. In the case of the collection of data for the provision of the website, this is the case when the respective session is ended. In the case of storage of the data in log files, this is the case after 14 days at the latest. Storage beyond this period is possible. In this case, the IP addresses of the users are deleted or alienated so that an assignment of the calling client is no longer possible.

The collection of data for the provision of the website and the storage of the data in log files is mandatory for the operation of the website. There is therefore no possibility of objection on the part of the user.

b) Data processing by cookies

Our website uses cookies. Cookies are text files that are stored in the Internet browser or by the Internet browser on the user’s computer system. If a user calls up a website, a cookie can be stored on the user’s operating system. This cookie contains a characteristic string of characters that enables the browser to be uniquely identified when the website is called up again.

This site uses Borlabs cookie that sets a technically necessary cookie (borlabs-cookie) to store your cookie consents.

Borlabs Cookie does not process any personal data.

The borlabs-cookie stores your consent that you gave when you entered the website. If you wish to revoke these consents, simply delete the cookie in your browser. When you re-enter/reload the Web site, you will be asked for your cookie consent again.

You can also view and adjust your individual cookie settings for this website here:  Cookie-Einstellungen

Most browsers automatically accept cookies. However, you can configure your browser so that no cookies are stored on your computer or so that a message always appears before a new cookie is created. However, disabling cookies completely may mean that you will not be able to use all the features of our website. For more information about cookies and how to set your browser if you do not want to accept cookies, please click here http://www.allaboutcookies.org

We use “session cookies” to make our website more user-friendly. Some elements of our website require that the calling browser can be identified even after a page change. The following data, for example, are stored and transmitted in the cookies:

-Storage of the login status
-Filling out multi-page forms
-Temporary storage of user input
-Display status of control elements
-Search parameters

Cookies, which are necessary for the electronic communication process or for the provision of certain functions requested by you, are stored on the basis of Art. 6 para. 1 lit. f DSGVO. We have a legitimate interest in the storage of cookies for the technically error-free and optimized provision of our services. If you have read and accepted the notice on our homepage regarding the use of cookies, you also consent to the processing of data by cookies in accordance with Art. 6 Para. 1 lit. a DSGVO. If you accept the use of cookies, a so-called accept cookie is set, which itself has no further content than the indication that the cookie was clicked and the setting of the session cookies was permitted.

Cookies are stored on the user’s computer and are transmitted by the user to our site. Therefore you as a user have full control over the use of cookies. By changing the settings in your Internet browser, you can deactivate or restrict the transmission of cookies. Already stored cookies can be deleted at any time. This can also be done automatically. If cookies are deactivated for our website, it is possible that not all functions of the website can be used to their full extent.

This website is not operated by us, so we are not responsible and have no influence on content and availability.

c) Answering inquiries

If you contact us via our website to make inquiries, we will process the personal data provided by you. This data will be treated confidentially and will only be used for the purpose for which you have provided it or for which you have given your consent. All persons who come into contact with your data are obliged to comply with the data protection regulations. Please note, however, that the transmission of data via the Internet is always associated with security risks and that therefore no confidential information should be sent to us if possible. We offer secure transmission paths, which you should contact us before sending confidential information.

If you are one of our customers or interested parties, we regularly collect the following information:

-Salutation, first name, surname, name of the legal entity, if applicable, a valid e-mail address, Address, Telephone number (fixed and/or mobile),
-Contact histories and minutes of conversations and meetings
Information that is necessary for our service provision or consultation. We also collect such information from publicly available sources. This information mainly comprises general company information such as key figures, information on strategic orientation, company development as well as information on cooperations, service providers and business partners.

This data is collected,

-to be able to identify you as our customer/interested party,
-to be able to advise you appropriately on our products and to inform you about new products,
-for order processing,
-for correspondence with you,
-for invoicing,
-for the settlement of any liability claims that may exist and the assertion of any claims against you.

The data processing is carried out at your request and is required in accordance with Art. 6 Para. 1 S. 1 lit. b DSGVO for the stated purposes for the appropriate processing of the customer relationship and for the mutual fulfilment of obligations arising from orders or contracts.

The personal data collected by us for the provision of services will be stored until the expiry of the statutory storage obligation (6 or 10 years after expiry of the calendar year) and deleted thereafter, unless we are obliged to store the data for a longer period of time in accordance with Article 6 para. 1 sentence 1 lit. c DSGVO due to storage and documentation obligations under tax and commercial law (from HGB, StGB or AO) or you have consented to storage beyond this in accordance with Article 6 para. 1 sentence 1 lit. a DSGVO.

d) Data processing in the context of job applications

We regularly offer you the opportunity on our website to apply for a job with us. We process the data you send us in connection with your application in order to check your suitability for the position (or any other open positions in our company) and to carry out the application procedure. The legal basis for the processing of your personal data in this application procedure is primarily § 26 BDSG in the version valid from 25.05.2018. According to this law, the processing of data required in connection with the decision on the establishment of an employment relationship is permissible. Should the data be required for legal prosecution after the application procedure has been completed, data processing may be carried out on the basis of the requirements of Art. 6 DSGVO, in particular to safeguard legitimate interests in accordance with Art. 6 Para. 1 letter f) DSGVO. Our interest then consists in the assertion or defence of claims.

Data of applicants will be deleted after 3 months in case of cancellation. If you have been awarded a job during the application process, the data will be transferred from the applicant data system to our personnel information system.

Your applicant data will be reviewed by the personnel department after receipt of your application. Suitable applications are then forwarded internally to the departmental managers responsible for the respective open position. The further procedure is then coordinated. Within the company, only those persons who need access to your data for the proper processing of our application procedure have access to your data.

e) Newsletter

We process personal data of existing customers on the basis of § 5, para. 3 UWG also for sending e-mail newsletters to inform them about our offer. The data will be used and stored as long as there is no objection and the data is up to date to our knowledge. You can object to the processing of your data or the use of your e-mail address for sending the newsletter at any time by using the known contact channels or the “unsubscribe link” in the newsletter.

If you register for our newsletter, data processing is based on your consent in accordance with Art. 6 Par. 1 lit. a DSGVO. We store the data exclusively for this purpose. After cancellation of the newsletter, the data will be deleted within 1 month. Please note that this only concerns the data which you provide us with in direct connection with the registration for the newsletter. Data that we process e.g. due to the actual customer relationship with you are not affected. You can object to the processing of your data or the use of your e-mail address for sending the newsletter at any time by using the known contact channels or the “unsubscribe link” in the newsletter.

To provide the newsletter, we use the CleverReach service of CleverReach GmbH & Co. KG. The transmission of the necessary data (title, first name, surname, e-mail address, company, if applicable) is carried out within the framework of a contract processing relationship. CleverReach has no rights whatsoever to the data and acts exclusively on our behalf and under our instructions exclusively for the provision of the newsletter.

5. Data processing when using maps / Google Maps

We use Google Maps (API) from Google LLC., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA, from 22.01.2019 onwards within our online offer: Google Ireland Limited, Dublin (“Google”). Google Maps is a web service for displaying interactive (land) maps to visually present geographic information. By using this service, our location will be displayed to you and any approach will be made easier. This represents a legitimate interest in the sense of Art. 6 para. 1 lit. f) DSGVO.

Already when you call up those sub-pages in which the Google Maps map is integrated, information about your use of our website (such as your IP address) is transmitted to Google servers in the USA and stored there. This happens regardless of whether Google provides a user account through which you are logged in or whether no user account exists. If you are logged in at Google, your data will be assigned directly to your account. If you do not want the assignment with your profile at Google, you have to log out before activating the button. Google stores your data (even for users who are not logged in) as user profiles and evaluates them. Such an evaluation is carried out in particular in accordance with Art. 6 Para. 1 lit. f DSGVO on the basis of Google’s legitimate interest in the insertion of personalized advertising, market research and/or needs-based design of its website.

You have a right of objection to the creation of these user profiles, whereby you must contact Google directly in order to exercise this right. Please read Google’s privacy policy at https://www.google.com/policies/privacy. The opt-out should be available via the following link, www.google.com/settings/ads/.

Google LLC, based in the USA, is certified for the US-European data protection agreement “Privacy Shield”, which guarantees compliance with the data protection level applicable in the EU according to the (criticized) view of the EU Commission.

If you do not agree with the future transmission of your data to Google in the context of the use of Google Maps, there is also the possibility to completely deactivate the web service of Google Maps by switching off the application JavaScript in your browser. Google Maps and thus the map display on this website cannot be used in this case.

You can read Google’s terms of use at http://www.google.de/intl/policies/terms/regional.html , the additional terms of use for Google Maps can be found at https://www.google.com/intl/de_US/help/terms_maps.html. Detailed information on data protection in connection with the use of Google Maps can be found on the Google website (“Google Privacy Policy”): https://www.google.com/policies/privacy/

6. Data processing by Google Analytics

If you have given your consent, this website uses Google Analytics, a web analytics service provided by Google Ireland Limited (“Google”). The use includes the operating mode “Universal Analytics”. This makes it possible to assign data, sessions and interactions across multiple devices to a pseudonymous user ID and thus analyze the activities of a user across multiple devices.

Google Analytics uses “cookies”, which are text files placed on your computer, to help the website analyze how users use the site. The information generated by the cookie about your use of this website is usually transferred to a Google server in the USA and stored there. However, in the event that IP anonymization is activated on this website, your IP address will be shortened by Google within member states of the European Union or in other signatory states to the Agreement on the European Economic Area before this happens. We would like to point out that on this website Google Analytics has been extended by an IP-anonymization in order to guarantee an anonymized collection of IP-addresses (so-called IP-Masking). The IP address transmitted by your browser within the scope of Google Analytics is not merged with other data from Google. You can find more information on terms of use and data protection at https://www.google.com/analytics/terms/de.html or at https://policies.google.com/?hl=de.

Purposes of processing
On behalf of the operator of this website, Google will use this information to evaluate your use of the website, to compile reports on website activities and to provide further services to the website operator in connection with website and internet use.

Legal basis
The legal basis for the use of Google Analytics is your consent in accordance Art. 6 Abs. 1 S.1 lit. a DSGVO.

Recipients / categories of recipients
The recipient of the collected data is Google.

Transfer to third countries
Personal data is transferred to the USA under the EU-US Privacy Shield based on the adequacy decision of the European Commission. You can view the certificate here.

Duration of data storage
Data sent by us and linked to cookies, user IDs (e.g. User ID) or advertising IDs are automatically deleted after 14 months. Data whose retention period has been reached is automatically deleted once a month.

Rights of data subjects
You can revoke your consent at any time with effect for the future by preventing the storage of cookies through a corresponding setting in your browser software; however, we would like to point out that in this case you may not be able to use all functions of this website to their full extent.

You can also prevent the collection of data generated by the cookie and related to your use of the website (including your IP address) to Google and the processing of this data by Google by downloading and installing the Browser-Add-on. Opt-out cookies prevent future collection of your information when you visit this site. To prevent Universal Analytics from collecting data across multiple devices, you must opt-out on all systems in use. Click here to adjust the setting accordingly: Cookie-Einstellungen

This section was created with the kind support of: www.datenschutzbeauftragter-info.de: www.datenschutzbeauftragter-info.de .

7. Data processing by Facebook

This website uses Facebook Social Plugins, which is operated by Facebook (Facebook Ireland Limited, 4 Grand Canal Square, Dublin 2, Ireland, Europe). The integration can be recognized by the Facebook logo or by the terms “Like”, “Like”, “Share” in the colors Facebooks (blue and white).

Information about all Facebook plugins can be found in the following link: https://developers.facebook.com/docs/plugins/ . The plug-ins are only activated when you click on the corresponding buttons. If they are grayed out, the plug-ins are inactive. You have the option to activate the plug-ins once or permanently.


The plugins establish a direct connection between your browser and the Facebook servers. This only happens after the plugin has been activated. We have no influence whatsoever on the nature and scope of the data that the plugin transmits to the Facebook servers. You can find more information here: https://www.facebook.com/help/186325668085084

The plugin informs Facebook that you have visited this website as a user. It is possible that your IP address will be saved. If you are logged in to your Facebook account during your visit to this website, the information mentioned above will be linked to this account.


The exact purposes and scope of data collection by Facebook as well as information on the further processing of the data and related rights and settings to protect your privacy can be found directly on Facebook:  https://www.facebook.com/about/privacy/

8. Data processing through the use of jQuery

This site uses jQuery, which is provided by Google, for the uniform presentation of elements and navigation. When you call up a page, your browser loads the required library into its browser cache.

For this purpose, the browser you are using must connect to the servers of Google. This enables Google to know that our website has been accessed via your IP address. The use of jQuery is in the interest of a uniform and attractive presentation of our online offers. This represents a legitimate interest in the sense of Art. 6 para. 1 lit. f DSGVO.

You can find further information in the Google data protection declaration:  https://www.google.com/policies/privacy/.

9. Transfer of data

Your personal data will not be transferred to third parties for purposes other than those listed below.

We only pass on your personal data to third parties if:

-you have given your express consent in accordance with Art. 6 para. 1 sentence 1 lit. a DSGVO
-the disclosure pursuant to Art. 6 para. 1 sentence 1 letter f DSGVO is necessary for the assertion, exercise or defence of legal claims and there is no reason to assume that you have an overriding interest worthy of protection in not disclosing your data,
-in the event that there is a legal obligation to pass on the data pursuant to Art. 6 para. 1 sentence 1 lit. c DSGVO, and
this is legally permissible and, in accordance with Art. 6 Para. 1 S. 1 lit. b DSGVO, necessary for the processing of contractual relationships with you.

As far as we use external service providers to process your data and they have access to your personal data (e.g. our IT service provider), we have carefully selected and commissioned them, they are bound by our instructions, are regularly checked and, just like us, have to ensure through our own technical and organizational measures that your data is processed in accordance with your basic rights and freedoms.

10. Your rights

As a user of this offer you have a comprehensive right to information, correction, deletion and restriction of your stored data at any time. In detail you can exercise the following rights:

  • in accordance with Art. 7 Para. 3 DSGVO to revoke your once given consent to us at any time. As a result, we are not allowed to continue the data processing which was based on this consent in the future;
  • in accordance with Art. 15 DSGVO to request information as to whether we process personal data concerning them. If this is the case, you may further request information in particular about the purposes of processing, the category of personal data, the categories of recipients to whom your data has been or will be disclosed, the planned storage period, the existence of a right of correction, deletion, restriction of processing or objection, the existence of a right of appeal, the origin of your data if it has not been collected by us, as well as the existence of an automated decision making process including profiling and, if applicable, meaningful information about its details;
  • in accordance with Art. 16 DSGVO to immediately request the correction of incorrect or incomplete personal data stored by us;
  • in accordance with Art. 17 DSGVO to demand the deletion of your personal data stored with us, unless the processing is necessary to exercise the right to freedom of expression and information, to fulfil a legal obligation, for reasons of public interest or to assert, exercise or defend legal claims
  • pursuant to Art. 18 DSGVO, to demand the restriction of the processing of your personal data if the accuracy of the data is disputed by you, if the processing is unlawful but you refuse to delete it and we no longer require the data, but you require it for the assertion, exercise or defence of legal claims or you have lodged an objection to the processing pursuant to Art. 21 DSGVO
  • in accordance with Art. 20 DSGVO to receive your personal data that you have provided us with in a structured, common and machine-readable format or to request its transfer to another responsible party and
  • complain to a supervisory authority in accordance with Art. 77 DSGVO. As a rule, you can contact the supervisory authority at your usual place of residence or workplace or at our company headquarters.

However, since we are also obliged to maintain secrecy, the German legislator has restricted the right to information via § 29 BDSG (new) as follows

The right to information of the data subject pursuant to Articel 15 of Regulation (EU) 2016/679 does not apply to the extent that the information would disclose information which must be kept secret under a legal provision or by its nature, in particular because of the overriding legitimate interests of a third party.

11. Right to object 

If your personal data is processed on the basis of legitimate interests pursuant to Art. 6 Par. 1 S. 1 letter f DSGVO, you have the right, pursuant to Art. 21 DSGVO, to object to the processing of your personal data if there are reasons to do so arising from your particular situation.

If you wish to exercise your right of objection, simply send an e-mail to info@customy.de or write to our data protection officer (Section 2 of this Agreement).

12. Updating and modification of this privacy policy

This data protection declaration is currently valid and has the status of April 2020. Due to the further development of our website and offers above or due to changed legal or official requirements, it may become necessary to change this data protection declaration. You can access and print out the current data protection declaration at any time on the website at https://customy.de/privacy_policy/.

Scroll to Top